Shipping policy

We want to get you your product as soon as possible. That’s why we make every effort to process your order quickly so you can put your product to good use sooner.

Mobe Audio offers free UPS Ground shipping on qualified orders. Valid on orders shipped in the contiguous United States only. We do not ship to US territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)

Shipping Options & Rates

We've made every effort to get your orders processed and shipped faster. 2-Day and Overnight orders should be placed by 10:00 AM CT for quickest delivery. Expedited orders placed after 10:00 AM CT will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.

Shipping Holidays

Mobe Audio and UPS will not be shipping or delivering on the following dates in 2022. Please note shipping estimates will begin the following business day.

New Year’s Day - January 1, 2023
Easter Sunday - April 17, 2023
Memorial Day - May 30, 2023
Independence Day - July 4, 2023
Labor Day - September 5, 2023
Thanksgiving Day - November 24, 2023
Christmas Day - December 25, 2023
New Year’s Day - January 1, 2024

Alaska and Hawaii

All shipments to Alaska or Hawaii will be shipped via UPS Ground and may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Due to the distance, shipments will take a minimum of 5 business days to arrive. Look for a shipment tracking number via email when your order has been processed.

Return Policy

We want to be sure you’re as happy with your products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging.

To be eligible for a free return, the following criteria must be met:

All returns must be processed through our Returns portal within 30 days of original purchase. Once approved, a pre-paid shipping label will be provided.

Any shipping costs from the original order are non-refundable

Any additional return shipping costs are non-refundable.

All merchandise must be unused and undamaged and returned in its original packaging.

Once your return has been received, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment. Mobe Audio does not offer store credit or gift cards for returned products.

For exchanges, please return your item(s) for a full refund and replace an order on our website for the correct item.

MobeAudio does not price match with dealers or competitors.

Shipping Your Return

We recommend the following guidelines when shipping your return:

Pack your item securely to ensure there is no damage to the returned product during transit.

You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.

Insert any related paperwork inside your box. This can include your RMA # or original order number.

Securely attach your return label to the package.

Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

If you choose to use your own shipper, please include original order information or the return RMA number inside the box. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.